Retail · Commerce · Odoo
One store, one website, one stock
Your customer does not tell the store from the website. Your stock should not either.
A promotion launched online but forgotten at the till, an item sold twice, a loyal customer unknown to the salesperson: these breaks come from tools that do not talk to each other.
Odoo links the till, the online shop, stock and accounting. Every sale, wherever it happens, updates the same stock and enriches the same customer record.
Why does connected commerce fail when tools are separate?
Customers expect the same availability, the same prices and the same recognition everywhere. If the store and the website each have their own stock, one of them always announces wrong information.
Teams re-key, reconcile and correct. Time spent reconciling figures is no longer spent selling or advising.
Before / After
- Before: one stock for the store and another for the website. After: one stock, visible everywhere.
- Before: promotions entered in several places. After: a rule defined once, applied at the till and online.
- Before: loyal customers anonymous at the till. After: one record with the purchase history.
Which functions drive your commerce?
Six building blocks working on the same data.
Point of sale
Take payments in store, with or without a connection, on a screen sales staff pick up easily.
E-commerce site
An online catalog fed by the same database as the till. Product pages, orders and payments follow the same flow.
Single stock
Every sale, store or web, reduces the same stock. Stockouts are visible before they happen.
Promotions
Discounts, bundles and promo codes are defined once for all channels.
Loyalty
Cards, points and rewards tie each purchase to the customer, in store and online.
Steering
Sales by store, by channel and by period, with margin alongside. You see what moves and what stalls.
How do you sell everywhere without doubling your stock?
The principle fits in one sentence: one truth about stock. Receipts, till sales, web orders and returns all feed the same source.
You then decide how stock is spread: a central warehouse, store back rooms, transfers between points of sale. The website only announces what is really available.
How do we launch your retail project?
1
Clarify
We observe your customer journey, your points of sale and your promotion rules.
2
Configure
We set up catalog, tills, sales channels, promotions and loyalty on the standard.
3
Migrate
We bring over items, customers and stock, then check the gaps.
4
Train and adjust
We train sales staff and store managers, then fine-tune after opening.
Which good practices should you adopt from the start?
- Define a single catalog, with identical references in store and online.
- Write your promotion rules before configuring them: who, when, on what.
- Test the till under the real conditions of a busy Saturday.
- Train sales staff in the customer identification step: it feeds loyalty.
Which retailers benefit most from Odoo?
Four common retail profiles.
Store with an online shop
Same catalog, same stock, one order tracking.
Store network
Each point of sale has its own till and stock, head office consolidates.
Neighborhood shop
A simple till, easy loyalty and light management.
Direct-to-consumer brand
Online and in-store sales feed the same steering.
Your questions about Odoo for retail
Frank answers before you choose.
It is designed to keep taking payments when the connection drops, then synchronize afterwards. We test this scenario with you before opening.
Yes. Both channels work on the same database. A sale on one updates availability on the other.
Yes. A rule can apply everywhere or be limited to a channel, a period or a customer group.
Customers collect points or rewards according to the rules you set. The program works at the till and online.
Yes. We clean the file, harmonize references and then import items, variants and stock.
Our support handles your requests through tickets, and we schedule top-up training for new sales staff.
Ready to unify store and online sales?
One conversation with our experts is enough to scope your customer journey. The audit is free.