The need
A ticket can sleep for three days without anyone noticing. Support needs to show where each ticket stands.
What you gain
Stages to display
Tick “Display on team kanban” on the stages you care about.
Counters per team
Each team card lists the number of tickets of every ticked stage.
Direct access
One click on a counter opens the tickets of the team in that stage.
Active tickets only
Only active tickets are counted, for a figure you can trust.
Scope
It manages the work in progress by stage. Automated service commitments belong to the Helpdesk app.
Technical sheet
- Technical name
- auguria_kanban_helpdesk, auguria_kanban_stage_helpdesk
- Odoo versions
- 15.0, 16.0, 17.0, 18.0, 19.0
- Application
- Helpdesk
- Dependencies
- helpdesk
- Licence
- LGPL-3, OPL-1
- Published by
- ANOR
Disclaimer — This module is provided "as is", without warranty of any kind. ANOR Group shall not be held liable for any direct or indirect damages resulting from its use, its installation or its modification by a third party, nor from its use outside the scope of a contractual ANOR service.
Specifications
| Odoo version | 15.0, 16.0, 17.0, 18.0, 19.0 |